Venue Terms

These terms apply to anyone who uses BookrGo to manage a club, a sports centre, a public facility, a school or a community (the «Venue»). They supplement the Terms of Use and the Acceptable Use Policy, which also apply.

1. Scope and who accepts them

These terms govern a relationship between professionals or entities: they do not apply to anyone acting as a consumer. Whoever accepts these terms on behalf of the Venue confirms that they have sufficient authority to bind it. The Venue is responsible for the people to whom it gives access to its dashboard (delegates, reception staff, coaches).

2. Registration, claiming and the Venue's listing

• To manage a Venue it must be registered or its listing claimed. We may ask for proof that the applicant manages it and refuse or revoke management if this is not established or if there is a dispute over who manages it.
• Before it is claimed, the listing may show information from public and third-party sources. Once claimed, the Venue is responsible for ensuring that the information it publishes is truthful, complete and up to date (prices including taxes, opening hours, services, conditions).
• The public listing forms part of the BookrGo catalogue, and BookrGo decides its presentation, its ranking and its indexing in search engines.

3. Services and plans

BookrGo offers the Venue management tools: calendar and bookings, online payments, members and membership fees, passes, classes, communications, invoicing, public listing and website, statistics and integrations, among others. All features are available on all plans, including the free one. Paid plans differ in the commission applied to online payments and in the included allowances of items with a unit cost (marketing emails, electronic invoices and messages), which can also be bought in packs. Some services with their own cost (custom domain and white label, access control, direct support) are purchased separately.

The features, allowances and prices in force for each plan are those published on the plans page and shown in the dashboard at the time of purchase.

4. Prices, commissions and invoicing

• Commission: for the online payments the Venue receives through BookrGo, BookrGo receives the commission corresponding to its plan, expressed as a percentage of the amount collected, which is deducted automatically from each payment. Current promotions (such as the initial commission-free months) are shown when payments are activated and are honoured for the period granted.
• Paid plan fees: they are paid in advance, monthly or annually, and renew automatically until cancelled.
• Taxes: prices are stated exclusive of VAT (value added tax) unless otherwise indicated; applicable taxes will be added.
• Price changes: changes to fees or commissions will be notified at least 30 days in advance and will apply from the next period or to subsequent payments. The Venue may cancel before they take effect.
• Non-payment: if a fee cannot be collected, we may suspend the benefits of the paid plan until it is settled; the Venue retains access to its data.
• Amounts paid are non-refundable, except as provided by law or expressly stated at the time of purchase.

5. Online payments with Stripe Connect

To take payments online, the Venue opens a connected account with Stripe and accepts the Stripe Connected Account Agreement, which governs the relationship between the Venue and Stripe. The Venue authorises BookrGo to create charges on its behalf and to receive its commission from each charge.

• The Venue is the seller of what it charges for: it is responsible for the price, the service, the taxes, the invoice to the customer and compliance with consumer law towards its customers.
• The money is paid into the Venue's Stripe account, subject to Stripe's rules and checks. BookrGo does not hold those funds.
• The Venue is responsible for refunds, returns, chargebacks, disputes and fraud relating to its payments, and for the fees Stripe applies to them.
• The cancellation, refund and deposit policies configured by the Venue must be clear, lawful and shown before payment.

6. The Venue's obligations

The Venue undertakes to:

• Hold the licences, authorisations and insurance required for its activity, including third-party liability insurance, and keep its facilities in safe condition.
• Provide the services booked and paid for, and attend to its customers, including their complaints and the official complaint forms where applicable.
• Comply with the rules applicable to its activity, consumer protection, invoicing and data protection.
• Use the Service in accordance with the Acceptable Use Policy and not use the data of BookrGo, other venues or users with whom it has no relationship.

7. Data protection

• BookrGo as controller: of the data of BookrGo accounts, of the catalogue and of activity on the platform, in accordance with the Privacy Policy.
• BookrGo as processor: of the personal data that the Venue manages through the dashboard about its own members, customers, students and staff (records, fees, attendance, communications, access). For that data the Venue is the controller and BookrGo processes the data on its behalf, in accordance with article 28 of the General Data Protection Regulation (GDPR):
  • only on the Venue's instructions, which are these terms and the configuration it sets in the dashboard;
  • with a duty of confidentiality for authorised persons and with appropriate security measures;
  • with the sub-processors listed in the Privacy Policy, on whom we impose equivalent obligations, giving notice of changes so that the Venue can object;
  • helping the Venue to respond to data subjects' rights and to meet its security and breach-notification obligations, and notifying it of breaches without undue delay;
  • returning or deleting the data at the end of the relationship, unless there is a legal obligation to retain it, and making available the information needed to demonstrate compliance.
• The Venue warrants that it has a legal basis for the data it enters and for the communications it sends (in particular, consent for commercial communications), and that it informs its customers that it uses BookrGo as a provider.
• BookrGo may use aggregated and anonymised data, which do not identify the Venue or any person, to improve the Service and produce statistics.

8. The Venue's content and trademarks

The Venue grants BookrGo a non-exclusive, royalty-free, worldwide licence, for the duration of the relationship and a reasonable period afterwards to remove the content, to use its name, trademarks, logos, photos, texts, prices and other content it publishes, in order to display it on its listing and in the catalogue, in search engines and in structured data, and to promote the Service. The Venue warrants that it holds the necessary rights to that content.

9. API, integrations and export

Access to the Venue's API requires keys, which are confidential, and is subject to the published limits and conditions. The Venue may export its bookings and its members at any time. Using the API or exports to extract data about other venues or from the catalogue is prohibited.

10. Service level and support

BookrGo will use reasonable means to keep the Service available and to resolve incidents, without guaranteeing a specific level of availability unless expressly purchased. Support is provided through the channels and within the timeframes stated for each plan.

11. Liability

• BookrGo is not responsible for the Venue's activity, its facilities, its services, its prices or its relationship with its customers.
• BookrGo is not liable for loss of profit, loss of business, customers or opportunities, or for indirect damage.
• BookrGo's total liability to the Venue, on any basis, is limited to the amount the Venue has paid to BookrGo (fees and commissions) in the 12 months preceding the event giving rise to it.

These limitations do not apply in the event of wilful misconduct or gross negligence.

12. Indemnity

The Venue will hold BookrGo harmless from any claim by its customers, its staff, authorities or third parties, and from the damage, penalties and reasonable costs (including legal defence) arising from its activity, its facilities, the content it publishes, the data processing for which it is controller or the breach of these terms or of the law.

13. Term and termination

There is no minimum term. The Venue may cancel its paid plan at any time, with effect at the end of the period paid, and stop using the Service whenever it wishes. BookrGo may terminate the relationship with 30 days' notice, or immediately if the Venue seriously breaches these terms or the Acceptable Use Policy, puts its customers or the Service at risk, or if required by law or by Stripe. After termination, the Venue will have 30 days to export its data, after which it may be deleted unless there is a legal obligation to retain it. The public listing may remain in the catalogue with information from public sources, unless the Venue requests its removal.

14. Confidentiality

Each party will keep confidential the non-public information of the other to which it has access through this relationship (business data, agreed conditions, access keys) and will use it only to perform it, unless it is public or must be disclosed by law.

15. Changes, assignment and governing law

BookrGo may amend these terms with at least 30 days' notice; if the Venue does not agree, it may cancel before they take effect. BookrGo may assign this relationship to a company that continues the Service. These terms are governed by Spanish law and, for any dispute, the parties submit to the courts of BookrGo's place of business.