Terms of Use

These terms govern the use of BookrGo by anyone. Please read them carefully: by creating an account or using the service you accept them. If you manage a sports venue, the Venue Terms also apply.

1. Documents that make up the agreement

The use of BookrGo (hereinafter «BookrGo», «we» or «the Service») is governed by these Terms of Use and by the documents that form part of them:

• The Acceptable Use Policy, which sets out what may not be done with the Service.
• The Privacy Policy, which explains how we process your data.
• The Venue Terms, if you manage a club, a centre, a municipal facility or a residential community.
• The Legal Notice, with information about the owner of the site.

In the event of any conflict, the Venue Terms prevail in the relationship with a venue, and these Terms in everything else. The specific conditions shown when you purchase something (a plan, a paid booking) prevail over the general ones in the matters they govern.

2. Acceptance and capacity

By registering, booking or using the Service in any other way, you confirm that you have read and accept these Terms. If you do not agree, do not use the Service.

You must be at least 16 years old to create an account. If you are a minor, you need the consent of your parent or guardian, who is responsible for your use of the Service and for the payments made from your account. If you act on behalf of an entity, you confirm that you are authorised to bind it.

3. What BookrGo is and what it is not

BookrGo is a technology platform that lets you find sports facilities, book courts and spaces, organise matches, manage communities and clubs and, where the venue enables it, pay online.

BookrGo does not own the facilities or provide the sports services. Each booking, class, membership fee or activity is provided by the venue offering it, which sets its prices, opening hours, rules and cancellation policy and is responsible for its facilities and its service. We provide the technology that makes it possible.

The catalogue includes venues that do not manage their listing on BookrGo. Their information comes from public and third-party sources and may be incomplete, outdated or inaccurate: confirm important details with the venue itself before you travel. A venue may claim its listing, correct it or request its removal.

4. Your account

• The information you give us must be truthful and kept up to date.
• The account is personal: one person, one account. You may not sell it, transfer it or share access to it.
• You are responsible for keeping your credentials safe and for anything done from your account. Let us know as soon as you suspect unauthorised use at [email protected].
• We may ask you to verify your identity or your relationship with a venue where there are signs of fraud or misuse.

5. Bookings and matches

Each booking is subject to the venue's rules shown before it is confirmed: slot length, advance notice, limits per person, cancellation policy, deposits and facility rules.

• A confirmed booking obliges you to turn up or to cancel it in time. Repeated no-shows without cancelling may lead the venue or BookrGo to restrict your bookings.
• Bookings are for your own use and that of the people with you. Reselling bookings is prohibited, as is booking to block availability or booking speculatively.
• In open and shared matches, each participant is responsible for their own share and conduct.
• BookrGo does not guarantee the availability or condition of the physical facility: if the venue cannot provide the booked service, the solution and any refund are the venue's responsibility, and we will help you deal with it.

6. Payments, cancellations and refunds

When you pay online for a booking, a class, a membership fee or a pass, the payment is collected by the venue through Stripe Connect, our payment provider. The venue is the seller and is responsible for the price, the taxes, the invoice and any refunds due. The price you see is the one set by the venue: BookrGo does not charge you booking fees.

• The cancellation and refund policy of each purchase is shown before payment and is the one that applies. For court bookings paid online, the general rule is that the charge is taken 24 hours before the slot: if you cancel before then, you get a full refund; within the last 24 hours, the refund and retention shown before payment apply.
• Right of withdrawal: bookings of leisure facilities and activities for a specific date or period are excluded from the 14-day right of withdrawal (article 103(l) of the Spanish consolidated General Law for the Protection of Consumers and Users, TRLGDCU; article 16(l) of Directive 2011/83/EU). The venue's cancellation policy applies.
• Subscriptions (membership fees, Premium) renew automatically until you cancel them; you can do so at any time from the app and it takes effect at the end of the period already paid.
• If you open a chargeback without first trying to resolve the matter with the venue or with us, we may suspend online payments on your account while it is resolved.

Anything you pay to BookrGo directly (Premium or other services of ours) is governed by the conditions shown when you purchase it.

7. Your content

You own the content you publish (reviews, photos, messages, descriptions, results). By publishing it you grant us a non-exclusive, royalty-free, worldwide licence for the full term of protection of the rights, with the right to sublicense to our technical providers, to host it, reproduce it, adapt it to the format of each screen, display it inside and outside the Service (for example, on a venue's public page and in search engines) and use it to promote the Service. You may delete your content whenever you wish; technical copies and what others have shared may take a reasonable time to disappear.

You warrant that you are entitled to publish it and that it does not infringe third-party rights or the law. We may remove or decline to publish content that breaches these Terms or the Acceptable Use Policy.

Reviews: only people who have booked at the venue through BookrGo can leave a verified review, and we label it as such. We do not accept paid or fake reviews or reviews written by the venue itself or its competitors, and we may remove them.

8. Acceptable use

You undertake to use the Service in good faith and in accordance with the Acceptable Use Policy, which forms part of these Terms. In particular, it is prohibited to extract data from the Service by automated means (scraping, crawling, bots or any other means) without our written authorisation, to use its content to build competing databases or services or to train artificial intelligence systems, to circumvent its security or usage-limiting measures, and to use it for unlawful or fraudulent purposes or purposes that harm others.

9. Intellectual and industrial property

BookrGo, its brand, logos, software, design, texts, own photographs, the selection and arrangement of the catalogue and the database of facilities belong to BookrGo or its licensors and are protected by intellectual and industrial property law.

Database: the catalogue of facilities is a database whose obtaining, verification and presentation required a substantial investment, protected by the sui generis right under articles 133 et seq. of the Spanish Intellectual Property Act (LPI, Ley de Propiedad Intelectual). The extraction or re-utilisation of all or a substantial part of it is prohibited, as is the repeated and systematic extraction or re-utilisation of insubstantial parts.

Text and data mining: in exercise of article 4(3) of Directive (EU) 2019/790 and its transposition into Spanish law, BookrGo expressly reserves the use of its content for text and data mining, including the training of artificial intelligence models. Only the agents expressly allowed by our robots.txt file are authorised, and only on the terms stated there; that authorisation may be withdrawn at any time by amending the file.

We grant you a personal, limited, revocable, non-exclusive and non-transferable licence to use the Service in accordance with these Terms. No other right is granted to you. Catalogue data from OpenStreetMap is published under its ODbL licence, with the corresponding attribution, and third-party trademarks belong to their owners.

10. Third-party services, advertising and affiliation

The Service integrates third-party services (payments with Stripe, maps, sign-in with Google or Apple, among others), which are governed by their own terms. It may also link to third-party websites, such as the venue's own, whose content we are not responsible for.

The Service may display advertising and affiliate links to sports equipment shops: if you buy through them we may receive a commission, at no extra cost to you. Advertising is identified as such.

11. Availability and changes to the Service

We work to keep the Service available and working well, but we cannot guarantee that it will be free of interruptions or errors: there may be downtime for maintenance, provider failures or causes beyond our control. We may add, change or withdraw features; if we withdraw something you pay for, we will give you reasonable advance notice and, where appropriate, refund the proportional part.

12. Suspension and account closure

You can close your account at any time from Account > Delete account. After closure we will process your data as stated in the Privacy Policy.

We may restrict features, suspend or close your account if you breach these Terms or the Acceptable Use Policy, if there are reasonable signs of fraud or of risk to other people or to the Service, or if required by law. Except in serious or urgent cases, we will notify you beforehand and you will be able to explain yourself. Suspension does not release you from paying what you already owe and does not affect bookings you have paid for, which will be handled with the venue.

13. Liability

BookrGo is responsible for providing the Service with due diligence. To the extent permitted by law:

• We are not responsible for the facilities, for the services provided by venues, for the conduct of other users or for the accuracy of information provided by third parties.
• Sport involves inherent risks. BookrGo does not organise or supervise the activity and is not liable for injuries or damage occurring during it, unless caused by an act of ours.
• We are not liable for indirect damage or loss of profit, or for interruptions due to force majeure or causes beyond our reasonable control.

Nothing in the above limits our liability for wilful misconduct or gross negligence, for harm to life, health or physical integrity caused by us, or the rights that the law grants to consumers and that cannot be excluded by contract.

14. Indemnity

If you use the Service in the course of a professional activity or wilfully breach these Terms or the Acceptable Use Policy, you undertake to hold BookrGo harmless from third-party claims and from the damage, penalties and reasonable costs (including legal defence costs) arising from that use or breach.

15. Communications

You agree that communications relating to your account, your bookings and these Terms may be made electronically: by email, app notifications or notices within the Service itself. You will only receive commercial communications if you accept them, and you can unsubscribe at any time.

16. Changes to these Terms

We may update these Terms to reflect changes in the Service, in the law or in our model. We will notify you of substantial changes by email or in the app at least 30 days before they take effect. If you do not agree, you may close your account before that date; if you continue to use the Service afterwards, you will be deemed to accept them. Changes that do not disadvantage you or that are required by law may apply earlier.

17. General provisions

• Assignment: we may assign this agreement to a company that continues the Service, notifying you beforehand; you may not assign it without our consent.
• Severability: if a clause is declared void, the rest remains in force and the clause will be replaced by the one closest to its purpose within the law.
• No waiver: our failure to exercise a right at a given time does not mean we waive it.
• Language: these Terms are published in Spanish, English and French. In the event of any discrepancy, the Spanish version prevails, unless the law of your country of residence requires otherwise.

18. Governing law and jurisdiction

These Terms are governed by Spanish law. If you are a consumer, you may bring proceedings before the courts of your place of residence, and you retain the protection of the mandatory rules of your country of residence. Otherwise, the parties submit to the courts of BookrGo's place of business.

Before going to court, we would appreciate it if you wrote to us at [email protected]: most problems are resolved that way.

19. Contact

For any question about these Terms, write to us at [email protected].

20. United States — Directory & Discovery Service (no payments)

DRAFT: this section is being finalized with U.S. legal counsel ahead of our U.S. launch and may change. It applies to users located in the United States and supplements the sections above.

Nature of the service: in the United States, BookrGo operates as a directory and discovery service for sports facilities. We surface information about venues and, where available, links to a venue's own website or to a third-party booking or payment provider.

Bookings and payments happen on the venue's or a third party's site, not on BookrGo. In the United States, BookrGo does not process payments, is not the merchant of record, and is not a party to any reservation, purchase, or contract between you and a venue or third-party provider. Any booking, payment, cancellation, refund, or dispute is governed by the terms and policies of that venue or third party.

Third-party content: venue information may be sourced from public data and third parties and may be incomplete, outdated, or inaccurate. We do not warrant its accuracy; please confirm details directly with the venue before relying on them.

Limitation of liability: the directory is provided "as is" and "as available". To the fullest extent permitted by law, BookrGo is not liable for third-party websites or services, for the availability, pricing, or quality of any facility, or for any transaction or dispute between you and a venue or third-party provider.

Intellectual property: BookrGo's brand, code, design, and original content are owned by BookrGo. Venue names and factual listing data are used for directory purposes; third-party marks belong to their respective owners.

Governing law: the governing law and venue for U.S. users are pending determination with U.S. legal counsel and will be specified before our U.S. launch. Until then, the governing-law section above applies to the extent permitted by law.

Copyright / DMCA notices: if you believe content on BookrGo infringes your copyright, send a notice to [email protected] including: (1) identification of the copyrighted work; (2) identification of the material and its location (URL); (3) your contact details; (4) a statement that you have a good-faith belief the use is not authorized; (5) a statement, under penalty of perjury, that the information is accurate and that you are the owner or authorized to act on their behalf; and (6) your physical or electronic signature. We will respond to valid notices, may remove or disable the material, and will terminate repeat infringers where appropriate. (Registration of a designated DMCA agent is pending.)