How to invite your team and what each role can do
Invite by email whoever helps you run the venue, and decide what each person can see and do.
For: owner, manager
Inviting someone
From the Team section of your panel:
- Enter the person's email and choose their role (see the list below).
- An email invitation with a sign-up link is sent.
- Once accepted, they appear in the team list with the role you assigned. You can change their role or remove their access at any time, without affecting their player account (they can still book and play like any other user).
Every team change (invite, role change, removal) is recorded in the venue's audit log, with who did it and when — the first place to check if something changed and nobody remembers who did it.
Roles, from least to most power
- Member / neighbour — the default role. Reads the venue's rules and spaces. Manages nothing.
- Read-only — audits without being able to touch anything: sees the team and the audit log plus rules and spaces, but not money or people's data.
- Instructor — manages their own classes (schedule, students, charges for their classes). Everywhere else in the panel they see the same as a member.
- Front desk ("concierge" in a community) — the role used the most, day to day: bookings, people's profiles, check-in, day-to-day issues.
- Finance — handles Finance, Billing and the venue's payments; doesn't operate day-to-day bookings.
- Manager ("runs the property", in a community) — operates and configures almost the whole venue, but isn't the owner.
- Owner — whoever creates the venue. Has access to everything and it can't be shared: neither the owner nor the system can assign this role to anyone else.
The exact wording of each role (e.g. "concierge" instead of "front desk") may change depending on whether your venue is a club or a community, but the underlying permission is the same.
What a read-only role can't do
Neither "member", "read-only" nor "instructor" can change settings, take payments, or touch other people's data — they can only view. If you need someone to run day-to-day operations (bookings, front desk), the minimum role is "front desk".
Common questions
- Can I have the Owner role and someone else too? No: the owner is whoever created the venue and can't be duplicated or transferred from the team panel.
- What happens if I invite someone who already has a player account? Their player account doesn't change; they simply gain management access to this venue with the role you gave them.
- Can I see who changed what? Yes, in the team's audit log, with date, author and what changed.